Refund Policy

Last Updated:
Effective Date:

⚠️ CRITICAL: READ THIS ENTIRE POLICY BEFORE PURCHASING

By making any purchase from CodingPlanet, you acknowledge that you have read, understood, and agree to this Refund Policy in its entirety. This policy is clear, comprehensive, and designed to answer all questions about refunds, returns, and cancellations.

If you have questions about refunds, the answers are in this document. By purchasing, you confirm you have read and understood all terms below. Claims of "I didn't know" or "I didn't understand" are not valid excuses after purchase.

📋 YOUR ACKNOWLEDGMENT

By clicking "Purchase," "Subscribe," "Pay," or any payment button, you explicitly acknowledge that:

You have read this entire Refund Policy
You understand the refund terms and conditions
You agree to be bound by these terms
You understand that digital products and services have specific refund limitations
You will not claim ignorance of these terms after purchase

1. GENERAL REFUND POLICY

1.1 Digital Products & Services

CodingPlanet provides digital software products, platforms, subscriptions, and services. Due to the nature of digital products, refunds are limited and subject to the specific terms outlined in this policy.

Key Principle: All sales are considered final unless explicitly stated otherwise in this policy. Digital products cannot be "returned" like physical goods, and access to digital services cannot be "unused" once provided.

1.2 What This Policy Covers

This policy applies to:

One-time purchases of digital products (software licenses, platform access, downloads)
Subscription services (monthly, annual, or other recurring payments)
Custom software development services
Consulting and professional services
Platform usage fees and credits
Any other products or services offered by CodingPlanet

2. NO REFUND SCENARIOS (ABSOLUTELY NO EXCEPTIONS)

🚫 REFUNDS WILL NOT BE PROVIDED IN THE FOLLOWING SITUATIONS:

These scenarios are non-negotiable. No exceptions will be made.

2.1 Digital Product Access

NO REFUNDS for:

Digital products that have been accessed, downloaded, or used in any way
Platform access that has been activated or logged into
Software licenses that have been registered or activated
Any digital content that has been delivered or made available to you
Products where you have received login credentials, access codes, or download links

Reason: Once digital products are accessed, they cannot be "returned" or "unused." The value has been delivered and cannot be recovered.

2.2 Subscription Services

NO REFUNDS for:

Any subscription period that has already begun or been used
Partial subscription periods (no prorated refunds for unused time)
Subscription renewals that have been processed
Subscription upgrades or downgrades after the change has taken effect
Cancelled subscriptions for periods already paid (no retroactive refunds)

Important: You may cancel future subscription renewals at any time, but you will not receive refunds for time already paid for or used.

2.3 Custom Development & Professional Services

NO REFUNDS for:

Work that has been completed, delivered, or started
Consulting time that has been used or scheduled
Projects where development has begun
Services that have been partially or fully rendered
Change of mind after work has commenced
Disagreement with approach after work has started (unless contractually specified)

2.4 Account Termination or Suspension

NO REFUNDS for:

Accounts terminated for violation of Terms of Service
Accounts suspended for abuse, fraud, or prohibited use
Accounts closed due to illegal activity or misuse
Accounts terminated for violation of platform rules or policies
Any termination resulting from user misconduct

ZERO TOLERANCE: Accounts terminated for Terms of Service violations, abuse, fraud, or illegal activity receive NO REFUNDS under any circumstances, regardless of remaining subscription time or unused credits.

2.5 Change of Mind or Buyer's Remorse

NO REFUNDS for:

Simply changing your mind after purchase
Deciding you don't need the product or service
Finding a better alternative elsewhere
Not using the product or service you purchased
Forgetting you purchased something
Not reading product descriptions before purchasing

Your Responsibility: It is your responsibility to research products, read descriptions, understand features, and make informed purchasing decisions. "I didn't realize what I was buying" is not grounds for a refund.

2.6 Technical Issues or Compatibility

NO REFUNDS for:

Technical issues on your end (your device, browser, internet connection, etc.)
Compatibility issues with your system or software
Inability to access due to your own technical limitations
Firewall, security software, or network restrictions on your end
User error or inability to use the product correctly
Not meeting system requirements (which are clearly stated before purchase)

Note: If there is a legitimate technical issue on our end that prevents you from accessing a product you haven't used, contact us within the refund window (see Section 3). However, once you have accessed or used the product, this exception no longer applies.

2.7 Misuse or Unauthorized Use

NO REFUNDS for:

Using products or services for prohibited purposes
Violating Terms of Service or Acceptable Use Policy
Using products in ways they were not intended
Attempting to use products for illegal activities
Sharing access credentials with unauthorized users
Reverse engineering, copying, or redistributing products

2.8 Time-Based Limitations

NO REFUNDS for:

Requests made more than 7 days after purchase (for eligible products only)
Requests made after any stated refund window has expired
Products purchased more than 30 days ago (regardless of usage)
Subscriptions that have been active for more than the initial billing period

2.9 Third-Party Issues

NO REFUNDS for:

Issues with payment processors (Stripe, PayPal, etc.)
Bank or credit card processing delays
Currency conversion fees or exchange rates
Third-party service outages or issues
Problems with your payment method

3. LIMITED REFUND ELIGIBILITY (STRICT CONDITIONS)

VERY LIMITED EXCEPTIONS: Refunds may be considered ONLY in the following specific scenarios, and ONLY if ALL conditions are met:

3.1 Unused Digital Products (7-Day Window)

MAY be eligible for refund IF:

The product has NEVER been accessed, downloaded, or used in any way
You have NOT received or used any login credentials
You have NOT activated any licenses or access codes
The request is made within 7 calendar days of purchase
The product is not a subscription service
The product is not custom development or professional services
You have not violated any Terms of Service
Your account is in good standing

Important: Even if all conditions are met, refunds are at our sole discretion. Meeting these conditions does not guarantee a refund.

3.2 Legitimate Technical Issues (Our End)

MAY be eligible for refund IF:

There is a verified technical issue on our end that prevents access
The issue cannot be resolved within a reasonable time (as determined by us)
You have NOT accessed or used the product in any way
The request is made within 7 days of purchase
You have contacted support and allowed reasonable time for resolution
The issue is not related to your device, browser, or network

3.3 Duplicate Purchases

MAY be eligible for refund IF:

You accidentally purchased the same product twice
The duplicate purchase was made within 24 hours
You have NOT used the duplicate purchase
You contact us immediately (within 48 hours)
We can verify the duplicate purchase

4. REFUND REQUEST PROCESS

4.1 How to Request a Refund

If you believe you meet the limited eligibility criteria:

Contact us immediately via the contact method provided on our website
Include your purchase information: Order number, transaction ID, purchase date, email used
State the specific reason you believe you are eligible (reference this policy)
Provide evidence that you meet the eligibility criteria
Wait for our response (we will respond within 5-7 business days)

4.2 Refund Review Process

All refund requests are reviewed on a case-by-case basis. We will:

Verify your purchase and account status
Check if the product has been accessed or used
Review your account history for any policy violations
Determine if you meet the eligibility criteria
Make a decision at our sole discretion

Decision is Final: Our refund decisions are final. Disputing a refund decision through payment processors (chargebacks) may result in immediate account termination and permanent ban from our services.

4.3 Refund Processing Time

If a refund is approved:

Refunds will be processed within 10-14 business days
Refunds will be issued to the original payment method
Processing times depend on your bank or payment processor
We are not responsible for delays in refund processing by third parties

5. SUBSCRIPTION-SPECIFIC TERMS

5.1 Cancellation Policy

You may cancel your subscription at any time. Cancellation will prevent future charges but does NOT entitle you to refunds for:

Time already paid for
Current billing period
Any period where you had access, regardless of usage

5.2 Subscription Refunds

NO REFUNDS for:

Any subscription period that has started
Partial months or periods
Unused time in a billing period
Annual subscriptions after the first month

Exception: If you cancel within 24 hours of initial subscription purchase AND have not accessed the service, you may request a refund. This is the ONLY subscription refund scenario.

5.3 Auto-Renewal

Subscriptions automatically renew unless cancelled. It is your responsibility to cancel before renewal. We are not required to:

Remind you of upcoming renewals (though we may send courtesy emails)
Refund renewals you forgot to cancel
Refund renewals you claim you didn't authorize

6. CUSTOM SERVICES & DEVELOPMENT

6.1 Custom Development Projects

NO REFUNDS for:

Work that has been started or completed
Projects where development has commenced
Change of requirements after work has begun
Disagreement with approach after work has started
Projects cancelled by client after work has begun

Contract Terms Apply: Custom development projects are governed by specific contracts. Refund terms in those contracts supersede this general policy where applicable.

6.2 Consulting Services

NO REFUNDS for:

Consulting time that has been used
Scheduled sessions that have occurred
Advice or recommendations that have been provided
Time blocks that have been reserved or used

7. CHARGEBACKS & PAYMENT DISPUTES

⚠️ CRITICAL WARNING: CHARGEBACKS WILL RESULT IN PERMANENT BAN

If you dispute a charge through your bank or credit card company (chargeback) without first contacting us and allowing us to resolve the issue:

Your account will be immediately and permanently terminated
You will be banned from all CodingPlanet services
You will forfeit any remaining subscription time or credits
You may be subject to additional fees or legal action
We will provide evidence of this policy to payment processors

Always contact us first. Chargebacks are for fraud, not for refund requests. Using chargebacks for refund requests is considered abuse and will result in permanent ban.

8. PLATFORM-SPECIFIC TERMS

8.1 CPN Creator Platform

CPN Creator is a research and testing platform. Refunds are subject to all terms in this policy. Additionally:

NO REFUNDS if you have generated any data or used any features
NO REFUNDS if your account has been used for prohibited purposes
NO REFUNDS for accounts terminated for Terms of Service violations
NO REFUNDS if you have shared access or credentials

8.2 Repcheck Platform

Repcheck (when available) is subject to the same refund terms. Pre-orders or early access purchases are final once access is granted.

9. YOUR RESPONSIBILITIES

9.1 Before Purchase

You are responsible for:

Reading product descriptions and features
Understanding what you are purchasing
Checking system requirements and compatibility
Reading this Refund Policy
Reading Terms of Service and Privacy Policy
Making an informed purchasing decision

9.2 After Purchase

You are responsible for:

Using products as intended and described
Complying with Terms of Service
Protecting your account credentials
Contacting us if you have issues (before requesting refunds)
Understanding that digital products have limited refund eligibility

10. MODIFICATIONS TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Important: Refund eligibility is determined by the policy version in effect at the time of your purchase. Policy changes do not retroactively affect previous purchases.

11. CONTACT FOR REFUND REQUESTS

If you believe you meet the limited eligibility criteria for a refund, contact us:

Email: coding-planet@proton.me
Subject Line: Refund Request - [Your Order Number]
Response Time: 5-7 business days

Required Information: Include your order number, purchase date, email used, transaction ID, and specific reason you believe you are eligible (reference specific section of this policy).

12. FINAL ACKNOWLEDGMENT

✅ BY PURCHASING, YOU CONFIRM:

You have read this entire Refund Policy
You understand that digital products have limited refund eligibility
You understand that most purchases are final
You will not claim ignorance of these terms
You will not file chargebacks for refund requests
You accept that refund decisions are at our sole discretion
You understand that account termination for violations results in no refunds
You agree to contact us first with any issues before requesting refunds

This policy is clear, comprehensive, and designed to answer all questions. If you have questions about refunds, the answers are in this document. By purchasing, you acknowledge you have read and understood all terms.